Refund Policy

1. Overview

This Refund Policy outlines the terms under which Authority Labs (“we”, “us”, “our”) provides refunds for services purchased.

By purchasing our services, you acknowledge and agree to this policy.

2. Nature of Services

Authority Labs provides digital SEO services, including strategy, implementation, and advisory components.

Due to the nature of these services - where work begins shortly after onboarding and involves time, expertise, and third-party resources - refunds are limited as outlined below.

3. No Refunds After Work Commences

All payments are non-refundable once work has commenced.

Work is considered to have commenced once any of the following has occurred:

Onboarding information has been reviewed
Strategy development has begun
Any part of the service has been initiated or prepared

4. No Partial Refunds

No partial refunds will be issued for:

Work already completed
Work currently in progress
Any portion of the agreed service that has been delivered or initiated

5. Pre-Work Refund Requests

If a refund is requested before any work has commenced, we may review the request at our discretion.

Approval of such refunds is not guaranteed.

6. Results & Performance

Refunds will not be issued based on:

Dissatisfaction with SEO results
Lack of specific rankings, traffic, or performance outcomes

SEO is influenced by multiple external factors beyond our control, including search engine algorithms, competition, and website condition.

7. Client Responsibility

Clients are responsible for:

Providing accurate information during onboarding
Implementing recommendations (where applicable)
Publishing content if required

Failure to do so does not qualify for a refund.

8. Agreement to Policy

By purchasing our services, you confirm that you:

Understand the nature of SEO services
Accept that results are not guaranteed
Agree to this Refund Policy in full